Originally Posted by yyz_consulted

Has anyone had luck reaching out to customer relations to extend eCoupons given as compensation for past poor flight experience?

I have two that expire in late April and had plans to use them for a wedding but that looks more and more uncertain due to COVID-19. I called in the main line and they said they have authorization to extend ACCredits but not eCoupons and I would have to email customer relations. Just wondering what my odds are here and response time, or whether I should just roll the dice and book the flight.

Relevent policy here: https://www.aircanada.com/ca/en/aco/...-vouchers.html