Originally Posted by
Often1
Bottom line is that NZ citizens are having to seek the protections of other sovereigns, e.g. the US and the EU, in order to protect their rights when their own government has utterly failed to do so.
Though those rules were designed to solve problems that don't really exist in NZ.
Before SARS-CoV-2 began its rounds it was never an issues as if a flight was cancelled outside of weather AirNZ gave a refund. Which was more than the T&Cs required. So we don't actually need these protections.
The bit that people are struggling with now is AirNZ is actually enforcing their T&Cs, when in the past they did not.
Also what rights are you referring to which need protecting? The right of a customer to ignore the T&Cs and get a refund when the T&Cs don't require it? If you wanted a refund for all cancellations AirNZ offered a product which allowed for this, most people opted for the cheaper option without this protection in the T&Cs