Originally Posted by
SASegments
I sent them an e-mail (to the Gold address) on Wednesday and received the answer and the points (credited to all five accounts in the booking) today, Monday. So pretty quick I'd say. The was no other contact and no questions asked. Just asked for the points and mentioned the EB numbers. I attached pdfs of the booking and the cancellation confirmation.
My experience is very similar. I sent an e-mail to SAS customer service with my booking confirmation (a roundtrip booked with TG, no segment with SAS, that I had planned to late march/beginning of april) and asked to credit the corresponding points. They sent me an e-mail to confirm my EB number and credited the points the following day. Overall, very easy proces, it took 5 days (weekend in between) and I've reached EBG. Points just count towards status and cannot be used otherwise.