Originally Posted by
Hector99
Yes the fact that from timeline DOT--> NZ email to NZ-->Me email (and DOT cced in) was less than 48 hours (and included a Sunday) suggests that either their legal team were up all night or it was their underlying plan.
As I have said before, the complaint process (or officially, the informal complaint process) can resolve many issues in days, as in most of the case airline will back down.
Originally Posted by
Often1
What is most embarrassing is that NZ citizens have to look to a US agency for protection for tickets paid for in NZ on a NZ carrier. The failure of NZ to protect its own is the unfair part and it must be remembered that it is only those who had tickets to or from the US or from the EU who have this protection.
I won't say that far. At the minimum, it has nothing to do with citizenship (both the U.S. and EU law do not distinguish protection based on citizenship).
Originally Posted by
b1m9t0
New Zealand is its own sovereign state and the government passes legislation for New Zealand as it sees fit.
I am not so sure about that. At the minimum, the close tier of Australia and New Zealand, as well as having the same head of state, implies that New Zealand is not that independent as it is. At least, this is not a settled issue in New Zealand.
Originally Posted by
b1m9t0
The government is also a majority shareholder in Air New Zealand. If Air New Zealand's refund policy was so abhorrent to taxpayers then there are mechanisms for it to be addressed and the law to change.
That's why I have been saying - whatever NZ has been doing now is sanctioned by the Government. Law or no law, NZ Government, as the majority own of NZ, can really do something based on the customer service perspective, instead of consumer protection.
The Government does not want to use the public fund to bail out, so it kind of allows NZ to keep the money as credit.