That is encouraging - I received a confirmation a week ago via social media channel that my refund would be processed. On Monday called as a week had passed and I had not received the refund confirmation email that I was told to expect. On this call I was told that the person who confirmed my refund did not have authority to do so and they would not be refunding me and the fare credit remained.
That lead to some 'discussion' and noting one of my fares was J and was refundable I requested that be processed (this was my 4th request). That was done while I was on the telephone and I have the confirmation email. I was told to allow 6-8 weeks for it to hit my credit card however!
My other fare was a PE sale fare NZ-LAX-LHR and they told me I was not entitled to refund and the DoT ruling only applied to US citizens. I suggested this was incorrect and the agent I was speaking, who was very pleasant throughout, took it to her Supervisor but came back confirming credit only and no refund.
If you received the refund confirmation this week maybe I should call again!
I had lodged complaint with DOT a week ago, and have now initiated the chargeback process with my card issuer.