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Thread: KLM refund
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Old Apr 21, 2020 | 12:22 pm
  #37  
johan rebel
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Join Date: Oct 2000
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The European Commission has warned Dutch cabinet minister Van Nieuwenhuizen that EC 261 has to be followed. No ifs, no buts. Airlines have to refund tickets if the customer so desires, and if the Dutch government refuses to enforce EC 261 then the EC will start procedures against it.

Source (in Dutch).

Johan
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