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Thread: COVID-19 cancellation policy
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Old Apr 20, 2020 | 11:18 am
  #108  
hurnik
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Join Date: Mar 2008
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So I chatted with KE today regarding my award ticket that I requested refund on 3/25/20

It seems that you have to request the miles to be refunded (even though the first phone rep on 3/25/20 said they would do that), so that they will show up in 24-48 hours. I still have to wait 1-2 months for the credit card to be refunded, but I'm OK with that.
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