I recently had 6 business class flights on AM cancelled and they are refusing to refund despite most recent DOT policy (https://www.transportation.gov/sites...3%202020_0.pdf) stating that all cancellations (regardless of reason) require refund if requested. No luck with the phone rep, supervisor, and even direct correspondence with Mr. Edouard Piquet, VP of contact centers and former DL employee. I've filed a DOT complaint today. Wondering if people have had similar issues and/or know any other courses of action to pursue.