Originally Posted by
Nick Art
Great news! Looking forward to receiving similar news for my cancelled LH trips.
How long did it take for the rep to come back to you and how long did it take from first contact to the points being credited?
I'd just like a reference to know what I have to expect.
Cheers!
I sent them an e-mail (to the Gold address) on Wednesday and received the answer and the points (credited to all five accounts in the booking) today, Monday. So pretty quick I'd say. The was no other contact and no questions asked. Just asked for the points and mentioned the EB numbers. I attached pdfs of the booking and the cancellation confirmation.