Presuming that it is FI which cancelled OP's flights, he is due a reimbursement (refund) under EC 261/2004 (which most certainly applies to FI). The Regulation requires that the refund be initiated within 7 days. On the 8th day, presuming that jjmpd has not heard from FI (or seen from looking at his account) that the refund has been processed, he should initiate a chargeback with his credit card issuer (bank). To make this quicker, he ought to supply or offer to supply a copy of his e-ticket receipt, the cancellation notice, his request for a refund, and then note that more than 7 days have passed and although FI has committed to a refund, none has been forthcoming.

As others note, this is OT to the thread, which deals with a situation in which FI did not cancel a flight, the passenger was not able to travel for reasons having nothing to do with FI, and her travel insurance does not cover the situation.