Originally Posted by
bdsklar
Well Meercater - you get the prize! calling Singapore worked. AU and NZ did not work
If you read the reports in this thread, there doesn't seem to be a case of calling the one magic country's call center. It seems to be very much luck of getting an agent at a call center who can see and book the space, which is why people say to call many countries, at various times of day. Sometimes one country seems to be better than others, but it's not clear if that's a pattern or just luck.
Originally Posted by
bdsklar
We were booking jnb-auh-jfk-mia Mr. Noble - so we started by asking if they could see auh-jfk first as others have shared. Once they confirmed then we added in the married segments one at a time, jnb-auh on Oct 2. That worked.
Just as a very minor point of terminology, my understanding is that not all connecting flights are "married," that only when sets of connecting flights are treated differently for availability in the GDS are they called "married." I could be wrong, but that's how I'm used to hearing the term used.
Originally Posted by
bdsklar
Anabolism - USA agents for some reason either CAN see it, but when they go to book the flights "disappear", or they CANNOT see the availiablity, and caim that EY has not released it. More than likely due to the different booking systems APAC and USA use, but I don't know.
It's very common for agents in the US to not see the availability, but there have been reports of success here as well. It's less common for them to see the space but not be able to confirm it. I don't think it's necessarily as simple as "AA agents in the US use Sabre while those overseas use Amadeus," because as you've found, more overseas agents are likewise unable to see inventory than are able to. There's something else, which may be influenced by which GDS and which PoS an agent sets, but seems to be more complex than that.
Originally Posted by
bdsklar
The fact that the awards are there, but they are challenging to use, is very frustrating.
Yes, but that also means you're competing against far fewer people for those seats, so you're far more likely to get them.
Originally Posted by
bdsklar
O, and on the aA PNR it says we are on a 777-300 (no apartment ) - Etihad shows an A380-800 with apartment.
What does EF show? That's what I'd go with. I also suggest setting an EF Equipment Change Alert.