Originally Posted by back seat
The last two full service Marriott's I went to I asked about an upgrade to their best available room (as opposed to a quality room). Both times I was told that I didn't have the right RATE ?? I said that I thought Platinum members got an upgade to the best available room at no charge ( to be clear I wasn't looking for a suite - just one of the quality rooms).
I was surprised when the front desk made such a huge deal (this is a favour . .. ) about putting me on the concierge floor - even though I didn't have the right "rate".
Has anybody else come across this wrong rate thing??
I have heard of this happening before although it has never happened to me. I was brainwashed by Uncle Bill in to only using the Marriott site or calling the Plat line so I've never been told "sorry, wrong rate." This is just another problem with MR. If they don't want to sell rooms at a certain rate they shouldn't put that rate out there. Unfortunately Marriott doesn't do anything about this and they have an arrogant attitude when it comes to matters like this.