- When an e-mail address is changed, Chase's computer will automatically send an e-mail notification of that change to the previous e-mail address.
- When an physical address is changed, Chase's computer will automatically send a postal mail notification of that change to the previous physical address.
How is it you received neither?
When this happened with my insurance company.......
I also received a change of address by email and snail mail (when someone tried to hack my life insurance policy). Interestingly, the insurance company fraud department was a 9-5 M-F operation also