Originally Posted by ajf87

American for whatever reason has been fairly bad at keeping customers abreast of schedule changes. I had travel for late May on three separate reservations (one Web Special, two cash, all domestic one-ways, five flights total). Two flights were canceled and one was moved 3 1/2 hours. Not even an email about an itinerary change, I didn't see this until I was looking in my app and saw two segments no longer existed.

However - canceling and getting the refund and mileage redeposit took all of 10 minutes and there was no wait times or fees. And they went ahead and refunded a one-way that technically should have been a voucher, since the change was within four hours, when they could have griefed me. They were very accommodating, and the miles were redeposited instantly. I expect the refunds will be quicker than the 7-12 business days they claimed. I do have Platinum, I'm not sure if that made a difference in my wait time or overall experience. 6.9.0