gaukuser

I suspect these types of messages have a more decent chance to be effective than general complaints, since, by definition, they are sent by high value customers AND granting XPs doesn't actually cost AF all that much: miles do have a linear, marginal cost -- since they are redeemable for air fare -- but XPs are only good for getting a spot in the lounge and a faster sky priority lane -- this has value, of course, or we wouldn't chase it, but it doesn't really have high marginal cost.

So all in all, and being that AFKL used language that left the door open for further tweaks, I'd say a letter-writing campaign isn't totally doomed to fail