Originally Posted by
jimthewhiz
My flights to Lyon in May were cancelled at the beginning of last week, rang on Wednesday (8th) and requested a refund, call answered after less than 5 minutes and dealt with in a friendly and professional way. The refund was on my Amex card on Tuesday (14th). That's pretty good considering it was the Easter weekend. Well done BA.
This mirrors my experience, called on 9 April and my transaction was back on the card on 14 April.
I called again for another booking yesterday (15 April) and the agent said refunds will take "3-5 working days as usual", unless it's something complicated. Which it's not so I expect the cash soon.
Both calls were a breeze, with the agent yesterday being wonderfully chatty, friendly and happy.