Originally Posted by
atcanobbio
so no real progress other than my DOT complaint against AM was approved. We'll see what comes of this. One thing I found out from Chase travel, iif you decide to use the airline credit for another ticket, you cannot pay the fare difference with your chase points, even if that initial purchase was made with points. Just putting that out there in case anyone was curious.
Did you try to contact AM directly about a refund at all? I got another email from Chase that said this:
We wanted to let you know that your flight has been automatically canceled by the airline due to the Global Coronavirus Outbreak and was converted to a future travel credit with reissue fee waived. On the other hand, you will still be responsible on paying any difference in fare.
They seem to come from addresses that don't accept replies. I may try to call Chase/Expedia, but that sounds fruitless. Was thinking of trying to call AM and see if they would refund it to Chase, and then it should be easier for Chase/Expedia to issue a refund. Not sure if they would be able to do anything since it was an OTA ticket. Or I can just file the DOT complaint...