FlyerTalk Forums - View Single Post - Is now the time to demand consumer-friendly changes?
Old Apr 15, 2020 | 8:45 pm
  #53  
alangore
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Originally Posted by MSPeconomist
It would be better to avoid doing anything that will increase airlines' costs. Similarly, airlines need flexibility now, not increased regulation (which drives up costs and decreases flexibility).
There is no need to ask airlines to eat any costs, but simply to include the cost of our rights in the competitive ticket price. An example: one ripoff we have to chuck out right now is making a pax buy a whole new ticket on the day of flight because of a misspelled name, when the error could be fixed at checkin with a few keystrokes and perhaps $25 for their trouble. Do airlines really make net money on screwing people over like this? For every extra walkup ticket they manage to sell this way, there are doubtless several people who will later hear that passenger's tale and swear to never include that airline in the own plans again. I'm guessing that the impact on ticket prices of being fair would be too small to measure.
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