Originally Posted by SHT88T

The automated message on the front end of the system still asking anyone outside of 72 hours to call back closer to departure. If it hadn’t been for your advice on here over recent weeks (thank you!), I may have hung up but I didn’t.

Call answered in less than 5 minutes on the Gold Line around 6pm. Refund sorted in minutes, no mention of a voucher just if I wished to cancel or reschedule. As is almost always the case, 10/10 for professionalism, friendliness and efficiency from the front line staff.

EDIT: looks like S_W_S beat me to the phone message bit.