Originally Posted by
S_W_S
Just wondering, given the current strains on the contact centres are BA allowing new bookings to be made by phone? Or is it purely dealing with those travelling in the next 72 hours? I note the Gold line is answered as usual, with the usual options presented.
no 72 hours rule in place now but it's again been very busy especially the last couple of hours at one point the wait was well over an hour late evening