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Thread: Current Status of BA Call Center
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Old Apr 15, 2020 | 3:56 pm
  #27  
toadman
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Originally Posted by Tom London
A brief update to my post above in case the data is useful for anyone; the call took just 15 minutes, approximately 13 minutes holding followed by about 2 minutes in conversation.
Very efficient customer service representative, not overly friendly - but perfectly polite, and fast. No doubt working extraordinarily hard under immense pressure, so I’m grateful.
No issues whatsoever with my request for a refund. The word ‘voucher’ wasn’t even mentioned.
My experience was similar once I got through to an agent. Never suggested a voucher. I think by now, they know the drill.
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