I had a flight scheduled with AA to fly out by the end of April purchased with UR points. Chase emailed me last week that the flight was cancelled with the following refund statement: "Based on the policy of the airline, your itinerary is for Future Travel Credit. The validity of the ticket is until 31st December 2020."

I wanted my UR points back instead of travel credit, so I called Chase yesterday and was on the phone with them for an hour. The Chase rep said that the travel credit refund was the AA policy, and there was nothing they could do about it, but for me to call AA to get the UR points/cash refund instead of travel credit. I then called AA, and the AA rep said that I should have been able to get a UR points/cash refund, but the travel agent (Chase/Expedia) chose the wrong option (selecting travel credit instead of UR points/cash) when processing the refund.

Anyone else go through the same thing or thoughts on how I can resolve this?