Originally Posted by
Hawk777
BA do know of the obligations 're cancelled flights though and on the voucher application form it also reminds the customer to call up if they want a refund, so unfortunately all that advice is gonna do is lead to person to be on the phone for 40mins or so wait just to be told no unfortunately
If BA is aware of its legal responsibilities, and is telling customers that they must call to request a refund, why would a customer who then does just that be told "no"? I genuinely don't understand the point you're making.