So I email AA Customer Service asking about extending or pausing my current platinum challenge that is schedule to end on April 30th. Here is their response:
I hope my email finds you and yours safe and well and having celebrated
a nice Easter!
Thanks for reaching out to us regarding your AAdvantageŽ elite
challenge. I understand your concern.
Please know we are monitoring this situation very closely and constantly
evaluating how to best serve our members in this quickly changing
environment.
At this time, we are not pausing or extending challenge end dates. If
you are not able to meet the requirements contact us after the end date
of the qualification period, April 30th when we are in a better position
to evaluate any canceled travel due to the virus. At that time, we will
review your account and evaluate the situation on a individual basis.
We sincerely appreciate your patience and understanding during this
evolving situation.
As always, thanks for being an AAdvantage member! We appreciate you.