FlyerTalk Forums - View Single Post - Chase Travel REFUND questions and experiences [Consolidated]
Old Apr 13, 2020 | 12:12 pm
  #155  
flyaxa
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We purchased RT tickets BOS-LHR-BOSi n PE on Virgin Atlantic departing April 15, 2020 and returning April 22 , 2020. This was booked through Chase URs. I checked Chase online and it indicates thee flights have been canceled. I never received any email , so I called Chase to see if a refund was being processed. They tome VS was not refunding cancelled tickets but giving a travel credit, for travel on the same itinerary, same passengers, however, we would have to pay the difference in fare and had to complete travel by Feb 7, 2021, as we booked in Feb 2020. I checked VS policy (as well as the thread over on the VS forum) and VS are allowing rebooking until May 31, 2022 and they are also refunding tickets. Does Chase/Expedia have different terms than those for tickets booked directly with an airline?
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