Originally Posted by
kimbray
So BA did not give me a refund selection on the website and I had called ina few times and was on hold for too long. I clicked on the voucher but really wanted a refund. I sent email to '
[email protected] today as well. The voucher has not shown up in my account but the bookings have disappeared for the reference numbers I had. BA was not clear on their site around refunds when I pressed voucher and the government has changed stance since i clicked on voucher. I am going to wait on email back from above as I have called in and they told me to call 312-843-5794 but that line says not operational and to go to website and find email address/fill out form for questions.
I have two tickets for refund. One that is using Avios plus fees and the other is direct CC from web site but did vouchers on both before the rules changed.
Does anyone have any other recommendations besides send email as the agent at 877-767-7970 (waited 20 minutes for) said that I needed to call executive club support and customer relations. Both of those numbers have NO contact center agents at them...
Thanks,
Kimbray
Hi. Just to check, did you end up applying for future travel vouchers for both bookings? Are flights cancelled in either booking?
For your reward booking if the flights are cancelled you would have been entitled to a full refund of all the avios and the cash (i.e. the taxes/fees/charges). For the cash booking if any flights were cancelled you would have been entitled to a full refund - if you used some previous evouchers then you would get reissued evouchers - and if there was any additional cash paid on top that would be refunded to the original payment method.
However, if you have applied for a future travel voucher for a booking then that is what you will get now. The information on the voucher is in the wiki - it isn't a normal evoucher and will not show up online. It takes a few weeks to process and for the email to come out and confirm it is ready to use.