So BA did not give me a refund selection on the website and I had called ina few times and was on hold for too long. I clicked on the voucher but really wanted a refund. I sent email to '[email protected] today as well. The voucher has not shown up in my account but the bookings have disappeared for the reference numbers I had. BA was not clear on their site around refunds when I pressed voucher and the government has changed stance since i clicked on voucher. I am going to wait on email back from above as I have called in and they told me to call 312-843-5794 but that line says not operational and to go to website and find email address/fill out form for questions.

I have two tickets for refund. One that is using Avios plus fees and the other is direct CC from web site but did vouchers on both before the rules changed.

Does anyone have any other recommendations besides send email as the agent at 877-767-7970 (waited 20 minutes for) said that I needed to call executive club support and customer relations. Both of those numbers have NO contact center agents at them...

Thanks,

Kimbray