• Requires foreign air carriers that operate scheduled passenger service to and from the U.S. with at least one aircraft with 30 or more passenger seats to adopt, follow and audit customer service plans.  

• Establishes standards for the subjects U.S. and foreign air carriers must cover in customer service plans.

Examples include:  

• delivering baggage on time, including reimbursing passengers for any fee charged to transport a bag if the bag is lost;  

• where ticket refunds are due, providing prompt refunds including refund of optional fees charged to a passenger for services that the passenger was unable to use due to an oversale situation or flight cancellation; and....