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Thread: Warning: Gateway warranty service is lousy
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Old Sep 19, 2004 | 8:12 am
  #4  
Dugernaut
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My hard drive on my Dell Laptop went, and I had a replacement the next day. Unfortunately the replacement was also defective, so then sent a 2nd one that arrived the following day. Excellent service, and I made the 3 year warranty period by one month.

I would contact Gateway again and complain up the ladder. 5-6 weeks is totally unacceptable for a warranty replacement.
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