I booked a trip using Chase UR points. I was scheduled to travel April 2-7th and I needed to cancel because of the coronavirus. i went back and forth between Chase and AA and got told so many different things (this was approximately 2 weeks ago). Finally AA told me that I had 2 voucher with them worth about $687 each. I found another flight for September for both of us that was only $315 roundtrip. When I called, they were trying to charge me more than what I could book the flight online. Although we had 2 vouchers, we were told that I had to call in and book it. After insisting, the supervisor booked my flights for September for $315 total each and told me that I would get an email with the remainder $ in a voucher. I did receive emails with the amount of the vouchers but these aren't e-vouchers with PIN numbers so I will have to book another trip with the remainder amount. Now that the airlines are issuing refunds, would I be eligible to get a refund for the remainder? Thanks for any info.