On May 10, I have a United flight to Europe booked with a combination of UR points and cash. It looks like United just canceled this flight as this morning I received the following email from Chase Travel.
We have issued an airline credit for your flight You are receiving this email as either your airline has cancelled your flight, or it was noted that you did not take your trip as scheduled because of the current situation related to COVID-19. No need to call us, we've got you covered. Your safety and peace of mind are of utmost importance to us, and we want to let you know we have issued an airline credit for your flight.
All the details of your airline credit, such as traveler name, amount, and expiration date, will be emailed to you in a confirmation email that you will receive soon.
Of course, an airline credit is not what I want. I tried calling their 24 hour toll-free number, but I get a message that the office is closed. I guess I'll wait to see the followup email that they promised to send and then contact them and request a full refund instead of a credit. Unfortunately I also had seat assignments bought directly from United, so I'll need to contact them separately.