Originally Posted by
usedtobeimportant
Look at the main DOT Refund and Refund threads in this ANZ forum. Lots of people greatly annoyed with them.
Originally Posted by
Lenghy
I have just taken your advice and looked at the DOT thread....and found it hard to find AIr NZ ... You have your opinion on Air NZ.
Wrong thread. Of course there is no discussion of AirNZ in the forums outside
of the ANZ forum. It's a small player in the airline industry.
See
https://www.flyertalk.com/forum/air-...icability.html for the thread I referred to (i.e. in the ANZ forum) and you'll see my opinion is shared by a lot of others. These opinions are because ANZ is not honoring their obligations as per DOT. They are making up reasons for not giving refunds.
I'm glad you had a good experience but many have not. For a company whose share price is under $1 that's not good. God help ANZ if the mass tort lawyers get involved. They'll be bankrupt.