Originally Posted by
usedtobeimportant
I had travel booked with UA, QF and AA and *all* handled it *much* better than Air New Zealand.
Air New Zealand didn't even contact me to say the flight was canceled and when I contacted them automatically gave me a 12 month credit. Then it took 3 calls to sort them out. Is that what you mean by a "good experience"? Fighting with an airline to follow the rules that UA, QF and AA followed without asking?
No, what's condesending is Air New Zealand assuming everyone wants a credit even though the flights were cancelled. Also remember the state of the world right now is that a lot of us will be out of jobs shortly and we need that money to pay for food, billls etc which a 12 month ANZ credit won't.
You guys should sell those rose colored ANZ glases so the rest of us can see the world through them.... Because quite frankly I think Air New Zealand as behaved very badly even compred to other carriers. Look at the main DOT Refund and Refund threads in this ANZ forum. Lots of people greatly annoyed with them.
I have just taken your advice and looked at the DOT thread....and found it hard to find AIr NZ.......lots though about AA offering vouchers only, and the awful AA customer service, the same with BA, AeroMexico, SAS, also a flight refund class action going ahead against Air Canada (and its subsidiaries), the list goes on and on.
It would appear that the bulk of the airline industry flying in or out of the USA is condescending (by your definition). You have your opinion on Air NZ, and that is all it is...your opinion. I have had great service from them, and that is my opinion. It is just as valid as yours and I don't wear rose coloured glasses, I just speak as I find