FlyerTalk Forums - View Single Post - Holiday Inn Express Malpensa Refusing Refund?
Old Apr 11, 2020 | 3:35 am
  #2  
scubaccr
10 Years on Site
 
Join Date: Sep 2012
Location: Amsterdam, Asia, UK
Programs: IHG RA (Spire), HH Diamond, MR Platinum, SQ Gold, KLM Gold, BAEC Gold
Posts: 5,072
IHG Corp issued new advice (extension of cancel of ADR bookings) last weekend, but worryingly in a muddy the waters way

First Statement Quicky withdrawn )Issued a standard extension, similar terms to that of the previous/first relaxation . However this was then very quickly withdrawn (just up for 1 day)

Second Statement replaced first statement) IHG withdrew and reissued new extension waiver for cancelling earklier booked ADR's. The important difference is the IHG text instead said hotels may choose to issue ADR room credits in the form of voucher (ie credit) against a future stay at the hotel unstead of refunding the advance payment to the used credit-card.

I can't be bothered to enter both here .. If you are interested just look at Loyaltylobby article on that double ppost (link below)
https://loyaltylobby.com/2020/04/06/...-april-6-2020/

nb
It would not sruprise me that if hotel has low occupancy staying open even with minimum staff, using only 1-2 floors etc is not profitable, and the GM has to close their hotel. If such hotel is closed then no-one is working to process refunds !
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