Just noticed that the refund page linked to in this thread is also now linked to from the LATAM Coronavirus info page:
https://www.latam.com/en_us/experience/coronavirus/
However, it includes a most worrying note:
- Can I request a refund of my ticket?
Yes, it will depend on the conditions of your ticket.
Due to the COVID-19 contingency, in order to request a refund, you will be offered a
Travel Voucher for the amount of the fare valid for 12 months to exchange for services such as purchase or payment of excess baggage, payment of fines and/or fare differences in addition to new tickets. The Travel Voucher will be generated and sent automatically when you request the
refund of your ticket through Latam.com
While the refund request I'd previously submitted mentions "Credit Card" as the refund method - I don't for a second take this development as a positive one. Might also be related to Brazil's new
MP-948, which just yesterday authorized exactly this sort of shenanigan.