Originally Posted by
Carpacchio
What would you as a CEO do if you are bleeding 1m EUR per hour (as per C. Spohr) and don't know how long the situation will prevail ?
Avoid any cash payout whatsoever that is not absolutely necessary.
I would argue this is a short sighted view. I have had several tickets canceled due to the crisis. Some airlines, like BA, processed my refund when I called in and the credit showed up within a week. Others, like OS, told me to fill out a web form and I still haven't seen a credit.
Sure you want to survive, but if you do survive you need customers. Treating them badly isn't going to make them want to fly you again.