Originally Posted by
racekp
I'm aware of the letter and have read it. Its silent on the actual clarification we are asking for which NZ are quoting, that it does not apply to non US citizens and bookings not made in the US. They have quoted a US DOT rule to back up their claim which no one can seem to locate so I think it's not unreasonable to ask them to back up their verbal statements.
To lodge a charge back on the card and a complaint with DOT again we'd need to clarify if DOT rules apply to all passengers on any flight to/from the US regardless of booking location and citizenship.
To date no one has been able to confirm.
This is the rule being referenced:
https://www.federalregister.gov/docu...er-protections
It stated outright the refund requirement, and additionally establishes the extraterritorial nature of the rule and to whom it applies (and that is "f
oreign air carriers that operate scheduled passenger service to and from the U.S. with at least one aircraft with 30 or more passenger seats")
It's laughable that they claim that DOT rules don't apply to tickets sold in a different POS, given that they explicitly apply DOT rules regarding 24 hour penalty-free cancellations to the US from all jurisdictions.
Last edited by kyanar; Apr 9, 2020 at 10:57 pm