Originally Posted by
Goldorak
I had a trip to TXL booked for early may. I received the cancellation notification by email and sms with a link to claim for a voucher. Two clicks and a few fields to fill in a form and I received the voucher by email. No need to call. Whole process took less than 2 min
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Looks like you were one of the lucky ones Goldorak. Maybe the fact you are Club2000 helped ? For me, poor Platinum member, I did not receive anything after 20 days waiting. But a few calls to the PSL made the vouchers appear within a day in my inbox, so it is possible, but one need to take extra steps. (Cannot complain too much though, at least i can call the PSL...)