Called yesterday too. The first few times I tried it just said they were too busy and to call back later. Later in the afternoon it put me on hold for 45 minutes and then an agent came on. For my Premier (held for 2 years, got a retention offer last year), the only offer was to skip the minimum payment for 2 months because of Covid. No retention offer. It just billed, and they mentioned I could call back later. Will probably call again in a couple weeks.