Yea good luck with that. I had to visit the branch 3 times. Went to the local branch the email told me to. When I found out what they needed by Monday that branch was closed.

Went to the one near my biz. Walked in and sat with a rep who after 20 mins on the phone with CIBC told me to come back and see the biz rep. Made and appointment and went back 3 days later and sat for 30 minutes filling things out while she had the relevant dept. on the phone. I had to go into an empty office as she had another client come in but left the phone on hold. She runs in 15 mins later to tell me the call connected but low and behold the rep on the phone hung up. I wasn't wasting another hour so I took the documents. Called the credit card dept. the next day and got a fax # and sent the docs off. It's been a week so I'll see but nothing as of yet.