I think I got the same guy. I could tell from his first words he didn't want to give a refund so I just hung up. Second try got a cluess rep who didn't even know what DOT was!
Third time was a charm. Agent knew the rule (but mumbled its name so I never got it). We need to know the name of the rule/law so we can reference it to their agents.
[MENTION=10074906]Skyler2718[/MENTION] Did they really ask you if you were a US citizen? That's bizzare. Is he implying green card holders and visa holders are not covered by DOT rules.
Originally Posted by
Skyler2718
Just called airnz re DOT
supervisor was adamant that it only applied to us citizens or if u brought ur ticket from US
they didn’t care that it clearly states tickets to, within, from USA
I told him I will be making a complaint with DOT
This supervisor was beyond arrogant