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Thread: Route cancelled, AA award rebooking options?
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Old Apr 7, 2020 | 9:44 pm
  #6  
garykung
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Originally Posted by stephem
As i said, there is a specific provision that AA allows reticketing to airports within xxx miles. Your statement that this is an unknown is simply not true, they will rebook to an alternative airport. I am looking for the parameters of that...
Let's see how I can break the bad news for you.

It is not about whether AA is willing to rebook or not. Regardless of the COVID-19 situation, if one of your flight get canceled, you can request reasonable changes and/or a refund.

However, this is not about that. It is about the fact that there is no flight to rebook at all. AA's route to Croatia is the one and only U.S. flight to Croatia. If the flight is cancelled, that means AA can't get you all the way to Croatia without partners, such as BA/IB. But there is another problem - it means that the entire route has to be re-constructed. Also - BA/IB may not have the necessary award inventories available, especially when most of the TATL flights have been cancelled due to COVID-19.
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