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Thread: Refund rules with OTAs and multi-airline
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Old Apr 7, 2020 | 8:41 pm
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ft101
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Originally Posted by k374
The ticket was booked through a OTA. Does the OTA have an obligation to fully refund the ticket price? Are they allowed to keep a cut of the refund amount for their services or do they have to send the full refund to the customer?
The OTA's Terms and Conditions prevail so their cancellation fees will come off before you get anything. These could be as high as 100% of what you spent.
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