FlyerTalk Forums - View Single Post - Is now the time to demand consumer-friendly changes?
Old Apr 7, 2020 | 2:57 pm
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crfgon
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Join Date: Jun 2016
Location: MFE
Programs: United 1K; Marriott Bonvoy Gold, Hilton Honors Silver
Posts: 83
Is now the time to demand consumer-friendly changes?

Airlines have been eroding any consumer friendly attributes about traveling: reduced leg-room, basic economy, baggage fees, cramped/unusable restrooms (for disabled), increased change fees, lowering frequent flyer benefits, changing from mileage-based to revenue based frequent flyer programs, etc.

Is now the time to demand a Passenger Bill of Rights? And an overhaul to the frequent flyer programs to go back to the mileage-based model? I believe this would go a long way towards expanding a loyal post-COVID consumer base, which would increase cash flow. Wealthy folks and those traveling on corporate contracts are going to keep flying regardless, but it's giving irregular flyers reasons to fly and become loyal flyers at that.

Any thoughts?
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