Originally Posted by
Salforal
Just managed to get through to a very polite chap at BA. The upshot is that due to the volume of refund requests and system restrictions due to home-working, the online option has been temporarily withdrawn and phone requests are not being processed unless it is 72 hours or less before departure.
He did say that the online option may be re-enabled at some point and to keep checking the website/MMB.
Hope this helps others
Sorry but 🤣🤣 that's amazing story for the chap to come up with but totally not right for the reason it was disabled plus over the phone now dealing with any requests not just 72 hours that ended last week
Last edited by Hawk777; Apr 7, 2020 at 9:53 am