Originally Posted by
usedtobeimportant
Looks like they are *automatically* giving us a credit. So how should I proceed? Write to Air New Zealand first or just write to DOT.
If I write to Air New Zealand. What verbiage should I use?
"Unfortunately, this includes cancelling the following flight/s on
14 JUN 2020 | NZ7 SAN FRANCISCO-AUCKLAND
This also means that any other domestic or international flights on your booking will be cancelled.
We will automatically credit your flight.
Recently we offered you the option to hold your fare in credit if you did not wish to travel.
Due to the subsequent cancellation of your flight/s, we will now be processing an automatic credit for your fare."
Given it could be a very long time before people in the USA will be able to fly NZ again, I called this morning to have two of my three bookings refunded. I explained I received notification of the cancellations yesterday and I would prefer refunds to credit. The agent immediately told me according to US DOT regulations I was entitled to the refund and it would take 5-10 days. There was absolutely no need to argue, present a case, anything - he was extremely pleasant, professional and knowledgeable about USA law on this matter.