Originally Posted by
LondonElite
= CX did not agree with the DOT that a refund is due. But the actual outcome was not posted, so we don't know what happened.
Thank you, and I got that part. What I was wondering was whether this was just an anecdote (perhaps from a misinformed agent) or did CX publish something that said the contrary (to what US DoT says) before as a policy or guideline.