Originally Posted by
dblumenhoff
Or rather, who canceled *first*. If you canceled your reservation before AA canceled your flight, then you are out of luck even though your plane didn't fly.
I agree OP should clarify. Based on data points reported and my first hand experience as well, AA have been allowing refunds on airline-initiated-cancellation or schedule changes in excess of 60 minutes as per policy.
So if OP’s itin was cancelled due to airline-initiated cancellation as oppose to OP cancelling first and then AA cancelled flight subsequently, refund should have been an option in the first place unless OP got a misinformed agent.