I think we all understand and sympathise with the workload and stress you have handling all these Refund Requests with the other Centres closed

I sent my PM to you so will keep my fingers crossed---what I did n't realise is that by phoning BA over the past few weeks to chase up a Refund ( since March 16 ) each Call resulted in the Request being bumped back to the end of the lineup!-- 're-queued'?------in retrospect should have kept quiet

Please keep up the good work!