Originally Posted by
StingWest
Just a data point, I called the BA YouFirst number early on 30March to ask for a refund on a cancelled flight. This morning the refund appeared in full on my credit card. Six days - a lot better than expected - thanks! Also, glad to see that a BA Rep has appeared on this forum to help those with refunds lost in the shuffle.
Also, I wanted to mention that the YouFirst rep I talked to said he was working from home
Based on the refund times reported on here, it seems that if one used the on-line refund process, whether actioned by the JavaScript workaround or not, it still required a human to "press the button" at some point to make the refund happen. When you have someone on the phone, and the transaction is clean enough, they can make it all happen while you're on with them! Just an observation and a theory